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Troubleshooting: Keep It in Perspective

Merriam-Webster defines technology as “a capability given by the practical application of knowledge.” So, if technology adds knowledge and capability to our lives, why does it often make us feel like...

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Troubleshooting: Who and Where

When troubleshooting technical problems, I recommend answering six questions regarding the who, what, when, where, why, and how of the situation.  In this post, I will discuss WHO and WHERE. Who does...

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Troubleshooting: WHEN and WHY?

When troubleshooting technical problems, I recommend answering six questions regarding the who, what, when, where, why, and how of the situation.  In this post, I will discuss WHEN and WHY. When does...

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